IT is no longer a primary discipline requirement where a company’s main focus is hardware support. The fact is that hardware is now more reliable than it has ever been and, when coupled with the many options available to businesses through Cloud Services and Cloud Infrastructure, the nature of today’s company’s support needs has changed immeasurably from before.
Software Development, IT Infrastructure & Managed Services from ERS IT Solutions
Today’s IT environment is a vast and complex arena where businesses demand higher levels of expertise. Our x360 IT Framework has been designed with these IT strategic businesses in mind!
Excellence in Managed Services through our x360 IT Framework
The focus for IT today is more about management of the virtual environment, the operating systems, the applications and down to the user desktop and mobile devices. This all falls under the heading of ‘Managed Services’, a term used very loosely by many IT companies today.
Managed Services is not just about sending an electronic report to a customer on a monthly basis with useless statistical information. It’s about proactively monitoring a customer’s IT infrastructure and reacting to solve problems before they impact the environment or user. It’s about taking preventative measures within the customer’s IT infrastructure to prevent issues occurring in the first place, minimising user disruption and improving business efficiency. It’s about getting to the root of all IT problems and solving them in a manner which ensures they will not occur again.
This approach to Managed Services can only be performed by a company not just with a team that has exceptional expertise and qualifications, but has at its core a disposition to deliver the highest levels of service to customers.
At ERS IT Solutions, we are proud to be such a company; a company that has brought together a unique team of specialists that enables us to deliver end-to-end IT solutions and services to our customers. The bedrock of our Managed Services is based around our x360 IT Framework which is comprised of four complimentary tenants that enable us to deliver solutions and services far beyond what many of our competitors can manage. Below we explain our approach to delivering services based around our x360 IT Framework.
Through many years of experience within the IT industry, we have identified that the best-managed IT environments are those where the customers with whom we engage are IT strategic. These customers understand the value that IT solutions bring to their business and are willing to invest the time and effort with us to develop an IT strategic plan.
Why not contact us now and talk to one of our Infrastructure Engineers!
Infrastructure is only one element of a customer’s overall IT Solutions requirements. Many new customers with whom we engage may have already invested in a Cloud Services Plan without knowing the full extent and capabilities of what they have purchased. In many cases, this is because their previous IT provider just did not have the skills or expertise to deploy these solutions or explain the value they could bring to the business.
Why not contact us now and talk to one of our Application Specialists!
More and more businesses are beginning to understand how custom software development can benefit their overall business, improving both internal and external processes and driving value and sales revenues higher. Software is not a ‘one size fits all’ and in many cases a custom application can quite often be far more productive and provide a better fit within the business environment.
Why not contact us now and talk to one of our Software Design Consultants!
Underpinning all of the solutions that we deliver here at ERS is our Managed Services and Helpdesk team. Excellent customer service is in our DNA and our sole objective is to solve problems for our customers in an efficient and professional manner. Our team will have already deployed software agents across all devices to monitor and manage critical events that keep these devices secure and protected.
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