IT Infrastructure Solutions

IT Infrastructure Solutions

A team of Microsoft Certified Engineers

Stand over every project delivered

Managed IT Services & Support

So you have been sold a Managed Services contract and everything seems perfect on the surface until you notice that system and application performance is poor, your calls are not being returned, you engage with resources with little or no knowledge of your environment and problems keep recurring. Does this sound all too familiar?

Our Managed IT Services in numbers

Average Call Response 15 Mins

15 Mins

98% Issues Resolved within 30 Mins

30 Mins

Fastest DR Return to Operations 45 Mins

45 Mins

Average Onsite Response 2 Hours

2 Hours

24x7 Customer Monitoring 365 Days

365 Days

Managed IT Services Engagement

Managed Services Engagement

The number of business owners that have engaged with us here at ERS IT Solutions for Managed Services has increased dramatically over the past 24 months. The main driver of this trend is poor service delivery by their current IT partner fuelled by a distinct deficit in IT skills/expertise and a lack of qualified resources.

Many of these IT providers operate using a ‘low cost/high churn model’ with little or no interest in long-term relationships or even in the real wellbeing of the customer’s IT environment which is why their services were sought in the first place.

In hard times, it is understandable that companies will gravitate towards lower prices and these initial proposals will sound incredibly attractive. You will have been told you are getting a Managed Services contract and everything will seem perfect on the surface so why should you be worried.

The IT Support Package Reality

Price is only one element of the overall package you are purchasing. As the old adage says, ‘If you pay peanuts, you get monkeys’, and that goes for these support packages that mask themselves as Managed Services.

The tell-tale signs are all too familiar and will manifest themselves very early in the relationship.

  • Your logged calls take hours (if not days) to elicit a response.
  • When a response arrives, the problem is addressed, only to resurface all too soon.
  • You never seem to be able to talk to the same IT resource and consequently they never have a full picture of your IT environment.
  • Performance issues affecting applications and systems seem to be constantly present with no definitive answers being given and it’s always some other third party getting the blame.

The bad news is that this low cost package that looked attractive initially is actually costing your business money in lost productivity and inefficient or unsuitable IT advice and infrastructure choices.

Support Package Reality

Professional Managed IT Services

Professional Managed Services

The truth it that Managed IT Services is a collection of distinct services that can only be provided by suitably qualified personnel. There’s a lot more to Managed Services than merely forwarding an electronic report to a customer every month with meaningless statistical information. Managed Services means proactively monitoring a customer’s IT infrastructure and solving any problems before they affect the customer’s IT experience. It means taking preventative action to stop any issues occurring before they disrupt the customer’s IT experience and affect productivity. It means finding out why IT problems occur and solving them in a way that they will never happen again.

  • It’s about proactively monitoring a customer’s IT infrastructure and reacting to solve problems before they impact the environment or user.
  • It’s about taking preventative measures within the customers IT infrastructure to prevent issues occurring in the first place minimising user disruption and improving business efficiency.
  • It’s about getting to the root of all IT problems and solving them in a manner which ensures they will not occur again.

Managed Services can only be performed adequately by a company which has fully qualified and highly capable staff who are dedicated to providing first-class customer service. At ERS IT Solutions, we tick those boxes. Our team of IT specialists will provide customers with end-to-end IT managed services and solutions, and our service delivery model that sets us apart from other IT managed service providers.

Managed IT Services: On-Boarding

The first step in delivering a professional Managed Service to any business is the on-boarding process and site audit. This entails a comprehensive review of the customer’s IT environment to identify any security risks, vulnerabilities or faults that require urgent corrective attention.

The aim is to bring the customer’s environment up to requisite safety standards where all systems are fully patched and configured with our managed agent tools, which also automatically perform multiple software updates to minimise disruption to the customer’s IT usage.

This may not seem especially important but this step will greatly reduce the amount of interruption from software updates, leading to improved productivity and an all-round enhanced customer experience.

Managed Services Onboarding

Managed IT Services: Continual Monitoring

Managed Services Continual Monitoring

As part of a Managed Services package from ERS IT Solutions, we monitor multiple aspects of the customer’s IT environment, including service threshold levels that check unusual activity across memory, disk storage, CPU usage and temperature.

This allows our team to react swiftly to identify the root cause of any problems and take remedial action before the customer ever knows that there was an issue. This greatly reduces business disruption for the customer and can provide massive gains in productivity.

At ERS IT Solutions, this is what we call Professional Managed Services. We are fully dedicated to resolving our customers’ IT problems in the least amount of time and our services are based on an agreed Service Level Agreement where we guarantee that we will fix the problem within a specified amount of time or else you get your money back.

Contact one of our Technical Support Specialists now to discuss how our Managed IT Services can transform your business.

‘AT OUR CORE IS A DISPOSITION TO DELIVER ONLY THE HIGHEST LEVELS OF SERVICE TO OUR CUSTOMERS’

Colm Stafford Managing Director ERS

Guaranteed 30 Minute Response Times

Guaranteed 4 hour On-Site Response Time (when required)

Services 100% Guaranteed or Money Back

24/7/365 Infrastructure Monitoring and Technical Support

Dedicated Account Manager

  • Break-Fix
  • On-Site Call Management
  • Remote Call Management
  • Auto Ticketing System
  • Access to Consultancy
  • Proactive Monitoring
  • AV Management
  • Automatic Patching
  • Monthly Activity Reporting
  • Vendor Management
  • IT Strategy Service
  • Quarterly Account Meeting
  • Dedicated Account Manager
  • 4 Hour Onsite SLA
  • Manage Agent Deployment
  • Customer Critical Alerts
  • Managed Services
  • On-Site Call Management
  • Remote Call Management
  • Auto Ticketing System
  • Access to Consultancy
  • Proactive Monitoring
  • AV Management
  • Automatic Patching
  • Monthly Activity Reporting
  • Vendor Management
  • IT Strategy Service
  • Quarterly Account Meeting
  • Dedicated Account Manager
  • 4 Hour Onsite SLA
  • Manage Agent Deployment
  • Customer Critical Alerts
  • Managed Services+
  • On-Site Call Management
  • Remote Call Management
  • Auto Ticketing System
  • Access to Consultancy
  • Proactive Monitoring
  • AV Management
  • Automatic Patching
  • Monthly Activity Reporting
  • Vendor Management
  • IT Strategy Service
  • Quarterly Account Meeting
  • Dedicated Account Manager
  • 4 Hour Onsite SLA
  • Manage Agent Deployment
  • Customer Critical Alerts

What others say about us

“…With over 60,000 members, IMPACT is Ireland’s largest and most influential public service trade union. We engaged ERS Computer Solutions in 2004 to deliver ‘IT Managed Services’ for our network infrastructure across multiple locations throughout Ireland. We have worked closely with ERS over the years and they have been instrumental in keeping our infrastructure operating 24/7/365. We have built a close relationship with the team at ERS and I have always found their services to be of the highest standards. The team at ERS are very professional and I would have no hesitation in recommending them to any business looking for similar services….”

Matt Staunton National Secretary/General Manager, Impact Trade Union

“…We wanted to implement an offsite ‘Disaster Recovery’ plan that would allow us to recover our IT systems in the event of a catastrophic equipment, technical or facility failure. We met with the ERS professional services team and they presented the options available and explained the features of each solution. We found their advice to be invaluable and the decision to pick the right solution was straight forward. Deployment of the solution was performed with minimal disruption to our business and we can now rest easy that we can recover from any unplanned event. It was a pleasure dealing with the team at ERS and would recommend them highly to any business…”

Tommy ShannonFinancial Director, Excel Industries Ltd

“…PPI was established in 1968 to act on behalf of record company rights in the public performance, broadcasting and reproduction of their recordings. We engaged ERS Computer Solutions in 2006 to manage our network of Servers, PC’s, laptops and other peripherals under a break-fix support contract. We have worked closely with ERS over the years and we have always found their team to be responsive and expert in the delivery of their services. We always know that when we make a call that the issue will be dealt with in an expeditious manner. The team at ERS are very professional and I would have no hesitation in recommending them to any business looking for similar services….”

PPI

Case Studies

Clients

National Lottery
Quote Devil
Mothercare
Airtricity
Teachers' Union of Ireland
Mary Robinson Foundation

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