ERS IT Solutions is a Dublin IT company based at Unit 5, Block 8, Blanchardstown Corporate Park, Dublin 15, D15 V240. We have provided IT support since 1983 and today run managed IT services, helpdesk, cyber security, cloud and custom software for businesses across Dublin and Ireland. Our managed IT clients get an average call response of 15 minutes and an average on-site response of 2 hours. Call 01 885 9500.
Who provides IT support in Dublin with on-site visits?
ERS IT Solutions provides IT support in Dublin from our office in Blanchardstown, Dublin 15, with remote helpdesk and on-site visits when a problem needs hands on a device. Most issues are fixed remotely, quickly: 98% of issues are solved within 30 minutes. When someone needs to be on site, our average on-site response is 2 hours.
Our engineers work from Blanchardstown Corporate Park in west Dublin. On-site arrangements for your office are written into your service agreement, so you know in advance what a visit includes.
What is the difference between remote and on-site IT support?
Remote IT support means an engineer connects securely to your computer or systems and fixes the problem without travelling. It covers most issues: email, Microsoft 365, passwords, software, printers and network settings. On-site support means an engineer comes to your office, for hardware faults, new equipment, network cabling, server work or anything that cannot be done over a connection.
Remote support is faster for most problems because nobody has to travel. On-site support matters for the jobs that need a person in the room. A good Dublin IT support service gives you both, with clear rules on when each applies. ERS helpdesk support is delivered remotely and on-site, backed by clear SLAs and response targets. See IT helpdesk support.
Managed IT services in Dublin
Managed IT means we run your IT for a monthly fee: helpdesk, monitoring, patching, backup, security and planning. We start with a thorough onboarding and site audit, then monitor your systems 24/7, 365 days a year. You get a dedicated account manager and clear SLAs as standard.
Our Dublin managed IT clients choose one of two models:
- Fully outsourced IT support for businesses with no IT staff. We act as your IT department. See outsourced IT support.
- Co-managed IT for businesses with an internal IT person or team. We add monitoring, specialist skills and cover. See co-managed IT.
If you want to know what this costs, our guide to managed IT services cost in Ireland gives published market ranges. ERS quotes per business after a short call.
What IT services does ERS provide to Dublin businesses?
ERS provides managed IT, helpdesk, network management, Microsoft 365 management, cloud services and migration, backup and disaster recovery, managed cyber security, AI enablement and custom software development. Our engineering team is based in Ireland, so the people who answer your ticket and the people who build your software work from the same company, under one account manager.
| Service | What it covers |
|---|---|
| Managed IT services | Day-to-day IT, monitoring, planning |
| IT helpdesk | Staff support by phone, email and portal |
| Network management | Firewalls, Wi-Fi, switches, VPN |
| Microsoft estate management | Microsoft 365 users, devices, licences |
| Cloud migration | Moving servers, email and files to the cloud |
| Backup and disaster recovery | Encrypted backups, tested restores |
| Managed cyber security | Detection and response, monitoring, training |
| Software development | Custom apps, portals, integrations |
Software companies in Dublin: does ERS build software too?
Yes. Alongside IT support, ERS has a software development team of 25+ developers who build custom applications, web portals, iOS and Android apps, middleware and workflow automation. That means the people who support your systems can also build what off-the-shelf software cannot do.
Dublin businesses looking for a software development company or mobile app developers can see our work in custom application development, iOS app development and Android app development. Our JMB Vetting Portal for schools is one example. If you were searching for freelance app developers or app developers for hire, our project resourcing service places Irish-based engineers with your team, starting with one or two engineers for a few months.
Which Dublin organisations use ERS?
ERS supports organisations across healthcare, education, trade unions, energy, construction, veterinary services, logistics and professional services. Communicare, a home and residential healthcare provider with offices in Dublin and Mayo, moved its file server to SharePoint Online with ERS and also moved its IT support to us.
Other managed services clients include Fórsa, where ERS cut disaster recovery time from 3 days to 4 hours for 120 users, PPI, where report run times went from over 4 hours to minutes, and JMB, which represents almost 400 voluntary secondary schools. Read the Communicare case study.
Local Dublin IT company vs a national provider: which gives faster on-site support?
For on-site visits, distance matters. A provider with engineers based in Dublin can reach a Dublin office faster than one dispatching from elsewhere. For remote fixes, which are most tickets, location matters far less than staffing and process. Ask any provider for their written response times, and their real on-site average.
ERS reports both: an average call response of 15 minutes and an average on-site response of 2 hours. For a wider checklist, see how to choose an IT provider in Ireland.
Do you cover businesses outside Dublin?
Yes. ERS supports businesses across Ireland, and most support is delivered remotely, so location rarely limits the service. Communicare, for example, has offices in Dublin and Mayo. If you need regular on-site visits outside Dublin, tell us on the first call and we will be straight with you about what we can offer for your location.
How to get started with ERS IT support in Dublin
Getting started takes one call. We talk through your team, systems and what is not working, then look at your setup and send a written proposal with scope, SLAs and exclusions. Once you agree, onboarding begins with a site audit at your office.
- Call 01 885 9500 or contact us.
- A short call about your business and current IT.
- A review of your setup.
- A written proposal.
- Onboarding and site audit.