Managing IT without an internal team is challenging, risky, and time-consuming. Our Fully Outsourced IT Support provides businesses with a complete IT department, delivering reliable support, proactive management, and enterprise-level security—without the cost of hiring internally.
We take ownership of your IT so you can focus on running your business.
What Is Fully Outsourced IT Support?
Fully outsourced IT support means we manage every aspect of your IT environment, including infrastructure, users, security, and strategy. From day-to-day technical issues to long-term planning, your IT is fully covered by experienced professionals.
This service is ideal for:
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Small and medium-sized businesses
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Organisations without internal IT staff
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Growing companies needing scalable IT
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Businesses seeking predictable monthly costs
What’s Included in Our Outsourced IT Services
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Unlimited end-user IT support
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Proactive monitoring and maintenance
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Network and infrastructure management
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Cyber security and data protection
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Cloud and software management
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Backup and disaster recovery
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Strategic IT advice and roadmapping
Benefits of Outsourcing Your IT
Reduced downtime and fewer disruptions
Access to experienced IT professionals
Improved cyber security and compliance
Predictable monthly pricing
IT that scales as your business grows
Why Choose Us as Your IT Partner?
We don’t just react to problems—we prevent them. Our proactive approach ensures issues are identified and resolved before they impact your business.
You get, as standard:
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Dedicated account manager
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Clear SLAs and response times
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Industry certifications
See our client testimonials and case studies here.
FAQs
ERS Outsourced IT Support gives Irish organisations access to expert, dependable IT services without the cost of a full in-house team. From responsive helpdesk support and infrastructure management to proactive monitoring and strategic technology guidance, our outsourced model ensures your systems are secure, reliable and aligned with business goals.
Ideal for businesses wanting scalable, professional IT support, ERS manages day-to-day technology operations so your team can focus on productivity and growth—with peace of mind that issues are resolved quickly and proactively.
What is outsourced IT support?
Outsourced IT support is when an external IT provider manages technology operations, support and maintenance for a business.
Why should a business consider outsourced IT support?
It provides access to expertise, tools and capacity without the cost of hiring and managing an internal IT team.
What services are included in outsourced IT support?
Typical services include helpdesk support, monitoring, patching, infrastructure management and strategic guidance.
Can outsourced IT support work with our internal team?
Yes, outsourced IT can collaborate with internal staff or act as the primary support provider depending on your business needs.
Is outsourced IT support suitable for SMEs?
Yes. It’s ideal for SMEs that require professional support without the investment of a full in-house IT department.
How quickly are issues resolved with outsourced support?
Resolution times depend on service level agreements, issue severity and defined response priorities.
Does outsourced IT support include proactive monitoring?
Yes. Proactive monitoring helps identify potential issues before they impact business operations.
Can outsourced IT support help with cybersecurity?
Yes, many outsourced IT plans include security monitoring, patching and best-practice configurations to reduce risk.
How does outsourced IT support impact business continuity?
By offering dependable problem resolution and proactive care, outsourced support helps minimise downtime and operational disruption.
Are outsourced IT support services scalable?
Yes. Services can be scaled up or down to align with business growth and changing technology needs.