Your internal IT team plays a critical role—but even the best teams need support. Our Co-Managed IT Services provide additional expertise, tools, and capacity, helping your IT department deliver a more resilient and secure service.
We work alongside your team, not instead of it.
What Is Co-Managed IT?
Co-managed IT is a partnership between your internal IT team and our managed services experts. You retain control while gaining access to specialist skills, 24/7 monitoring, and enterprise-grade tools.
This model is ideal for:
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Businesses with one or more internal IT staff
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IT teams under pressure from growth or complexity
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Organisations needing specialist support
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Businesses seeking better resilience and coverage
How Co-Managed IT Supports Your Team
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Out-of-hours monitoring and alerting
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Specialist expertise in networking, cloud, and security
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Backup and disaster recovery support
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Cyber security services and threat monitoring
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Project support and technical escalation
The Benefits of Co-Managed IT
Reduced workload for
internal IT teams
Access to specialist knowledge on demand
Improved service continuity and resilience
Better security and risk management
Flexible support that adapts to your needs
Co-Managed IT Services FAQs
ERS Co-Managed IT services give Irish organisations the flexibility to strengthen their internal IT teams with expert support, advanced tooling and proven processes. Designed for businesses that want to retain control while extending capability, co-managed IT blends in-house knowledge with specialist expertise across security, infrastructure, cloud and support.
ERS works alongside your IT staff to reduce workload, close skills gaps and improve resilience—providing scalable assistance that adapts as your technology and business needs evolve.
What is co-managed IT?
Co-managed IT is a shared support model where an internal IT team works alongside a managed service provider to extend capability and expertise.
Who is co-managed IT best suited for?
It is ideal for organisations with in-house IT staff that need additional skills, tools or capacity without fully outsourcing IT.
How does co-managed IT differ from fully managed IT?
With co-managed IT, your internal team retains control while the provider supports specific areas such as security, infrastructure or helpdesk.
What services can be included in a co-managed IT model?
Services can include cybersecurity, cloud management, monitoring, patching, backup, strategic guidance and escalation support.
Can co-managed IT reduce pressure on internal IT teams?
Yes. It offloads routine tasks and complex issues, allowing internal teams to focus on strategic and business-critical initiatives.
Does co-managed IT provide access to specialist expertise?
Yes. Organisations gain access to experienced engineers and specialists without the cost of hiring additional full-time staff.
Is co-managed IT scalable as the business grows?
Yes. Support levels can be increased or adjusted as your organisation’s technology and staffing needs change.
How does co-managed IT improve security?
It enhances security by combining internal knowledge with specialist security tools, monitoring and best-practice controls.
Will ERS work directly with our internal IT team?
Yes. ERS collaborates closely with internal IT staff to align processes, tools and responsibilities.
Is co-managed IT suitable for Irish SMEs and enterprises?
Yes. Co-managed IT is suitable for both SMEs and larger organisations seeking flexibility and shared responsibility.