When IT issues occur, productivity suffers. Our End User IT Support and Helpdesk Services provide fast, friendly, and expert support to keep your employees working efficiently—wherever they are.
What Our IT Helpdesk Covers
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Desktop and laptop support
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Email and application issues
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Cloud and remote working support
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User account and access issues
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New starter and leaver setup
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Hardware and software troubleshooting
Support is delivered remotely and on-site, backed by clear SLAs and response targets.
Why Businesses Choose Our Helpdesk
Faster issue
resolution
Reduced downtime
for staff
Improved user
experience
Scalable support as
teams grow
Predictable
monthly costs
IT Support Helpdesk FAQs
ERS IT Support Helpdesk services provide Irish organisations with dependable, responsive and expert assistance to resolve IT issues quickly and keep operations running smoothly. From password resets and software support to troubleshooting hardware and network problems, our helpdesk team delivers friendly, efficient support aligned with your business needs.
With proactive monitoring, ticket tracking and priority escalation paths, ERS helps reduce downtime, improve employee productivity and ensure your technology works the way it should — every day.
What is an IT support helpdesk?
An IT support helpdesk is a centralised service desk that handles IT issues, inquiries and problem resolution for end users and businesses.
What services does the IT support helpdesk provide?
The helpdesk provides software troubleshooting, password resets, technical guidance, hardware issue logging and remote support.
Is IT support helpdesk managed remotely?
Yes. Most support is provided remotely, with onsite support available when needed, depending on the service agreement.
How do I contact the IT support helpdesk?
ERS helpdesk can be contacted via phone, email, online portal or ticketing system, depending on your support plan.
What hours is the helpdesk available?
Helpdesk hours vary by plan — from standard business hours to extended coverage or 24/7 options where agreed.
How quickly are issues resolved?
Response and resolution times are based on priority, urgency and your support level agreement.
Can the helpdesk support remote workers?
Yes — the helpdesk supports remote users with connectivity, software access, troubleshooting and secure access guidance.
Does the helpdesk offer proactive issue monitoring?
Yes. With proactive monitoring, potential issues are detected and resolved before they impact users.
Is the helpdesk suitable for SMEs?
Yes. IT helpdesk services are ideal for SMEs without dedicated internal support teams.
Can the helpdesk integrate with our existing IT team?
Yes. ERS helpdesk can work alongside internal IT staff as a co-managed support hub or standalone support service.