Managed IT and IT support
How Irish businesses run IT support without an in-house department: helpdesk, monitoring, servers, networks and what it all costs. Written by the ERS team in Blanchardstown, who have supported Irish organisations since 1983.
ERS services
Guides
DublinIT Support in DublinManaged IT, helpdesk, on-site support, cyber security and software development for Dublin businesses, from our office in Blanchardstown Corporate Park.Read GuideHow to Choose an IT Provider in IrelandQuestions to ask, SLA and contract terms to check, red flags, and a step-by-step plan for switching IT provider in Ireland.Read GuideIn-House IT vs Managed IT: Which Is Better for an Irish Business?Salary, PRSI, cover and skills compared for Irish businesses deciding between hiring an IT person, outsourcing, or doing both.Read GuideIT Support Contracts and SLAs: What Irish Businesses Should CheckA clause-by-clause outline for managed IT contracts and SLAs, GDPR processor terms, exit terms and the questions to put in an IT support RFP.Read GuideIT Support for Charities in IrelandWhat Irish charities need from IT support, how Microsoft's nonprofit offers changed in 2025, and how to protect donor and service-user data on a tight budget.Read GuideIT Support for Law Firms, Accountants and Financial Firms in IrelandThe IT and security controls Irish solicitors, accountancy practices and financial firms need, and what to expect from a managed IT provider.Read GuideHow Much Do Managed IT Services Cost in Ireland?Typical Irish per-user prices for managed IT support in 2026, what the monthly fee covers, what is billed on top, and how to compare quotes.Read GuideWhat Is a Managed Service Provider?A plain explanation of managed service providers and managed IT services, with examples, what they do day to day, and what to expect in the contract.Read GuideWindows Server 2016 and Windows 10 End of Support: A Plan for Irish BusinessesMicrosoft's end of support dates for Windows Server 2016, 2012 R2, 2019 and Windows 10, what Extended Security Updates cost, and how to plan the move.Read
From the blog
The Costs of IT Downtime & Other Computer Downtime StatisticsWhat IT downtime really costs a business, how to work out your own hourly figure, and the backup and support steps that shorten an outage.Read 
The Top Reasons why IT Support is Critical to Your BusinessThe main reasons a business needs reliable IT support: less downtime, better security, protected data and staff who can work without IT getting in the way.Read Case studies
Case studyPPI (Phonographic Performance Ireland): Managed Services & Helpdesk SupportHow ERS fixed outages and slow reports at Phonographic Performance Ireland with new infrastructure, better backup and ongoing managed helpdesk support.Read 
Case studyForsa Trade Union: Managed Services & Helpdesk SupportHow ERS virtualised Forsa's servers, replaced tape backup and took over helpdesk support for Ireland's largest trade union, improving recovery times.Read 
Case studyJoint Managerial Body (JMB): Managed Services & Helpdesk SupportHow ERS upgraded the JMB's under-performing IT infrastructure and took over managed services and helpdesk support for its office and staff in Dublin.Read Talk to ERS about managed IT and IT support.
Unit 5, Block 8, Blanchardstown Corporate Park, Dublin 15. Supporting Irish organisations since 1983.